This process may take up to 30 days.We can confirm that your refund was reissued as check number ********* on December 20, 2022, and sent to:This refund was sent via standard mail please allow up to 15 business days for receipt. In response, the check reissue process was initiated to have the refund sent to your new address. However, as the check had been sent to an incorrect address you requested the check be stopped and reissued.
#AIM MORTGAGE UPDATE#
The assisting representative indicated that your address had been updated incorrectly however, the only update to your address at that time was processed on December 12, 2022, to the address listed at the top of this letter.
#AIM MORTGAGE FULL#
As such, when your refund check for $5,867.96 was generated on November 28, 2022, our records reflected your mailing address as: of 3 JanuOn December 15, 2022, you contacted our office to inquire on your refund and paid in full letter. The assisting representative also indicated that 15 business days after the payoff is received a paid in full letter would be issued.While we received your change of address form on November 14, 2022, as we do not accept digital signatures, the change of address form was not processed. This form needed to be completed, signed by both borrowers, and returned to our office in order to process an address change.
On November 14, 2022, you called our office to have your mailing address changed, and the assisting representative emailed an address change form to *****************. Any remaining funds will be sent 30 days from the paid in full date and will be issued to the mailing address on file. We have reviewed your concerns and our response is indicated below.Our records show your loan was paid in full on November 10, 2022. In your correspondence you stated you have been waiting for your escrow refund and had issues receiving your refunds on previous loans after they were paid off.
It appears to be intentional, especially seeing as theres no resolution but to wait until they feel like mailing you your money.ĭear ******************* and ******************,Thank you for the opportunity to respond to your concerns addressed to the Better Business Bureau (BBB).
This shouldnt happen once, let alone twice in a row. When you call, the servicing department isnt able to contact other departments. The disturbing part is that they admit its an error on their part, but they arent able to correct it. Im already a month and many hours of hold time in and Ive yet to receive any indication of when my money will be refunded. I figured it was a fluke and made the mistake of using them again only to have them send the escrow refund for the second property to the wrong address again. It took the better part of a year to receive my escrow money back. Six months and many phone calls later, AIM issued a replacement check that was not legible. They issued a check to the wrong address for the first property. The last two properties Ive sold were financed through this company. Read Moreĭespite being legally obligated to return your escrow money in 30 days, this company opts to hang on to it longer. I think the worst part of this is to be active duty military and being relocated and trying to make the best of the situation and be treated like this is horrible. To me nothing new happened, but the lender seen rates rise or somebody made a mistake now the best rate I can find is ***** which costs me $150 per month more for 30 years or $54,000. I thought a rate lock was a binding agreement that the lender has to honor unless new information arises and affects your qualifications. The confusing part is my credit is in the high 600s and I havent done anything with credit since the rate lock. I was working with the loan officer for 2 weeks when I get a call on April 20th that they have bad news and something on my credit report showed up for ******* and they cant move forward with me. I applied for a VA loan through AIM Loans and on April 6th received a loan estimate with a rate lock of *****% for 30 years which I signed since it was lower than anyone else.
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